DISCOUNTS

All discount offers are available exclusively to first-time customers of Inner Order Limited.

Information about our current 50% discount offer:

Clients will receive a 50% discount on any package when they book with us during the promotional period.

The 50% discount applies only to the base price of our service packages. Any additional costs, including but not limited to mileage fees, additional hours beyond the package limit, or any other extra services, are not eligible for the discount and will be charged at their full rate.

The discount is valid only for bookings made during the promotional period which ends on 31/03/2025. The actual service may be scheduled for a later date, subject to availability.

The discount cannot be transferred, exchanged for cash, or combined with any other offer or promotion.

In the event of cancellations, the discount may be voided and not eligible if rebooking is outside the time period of the first month.

Inner Order Limited reserves the right to amend or terminate the discount offer at any time without prior notice.

BEST ADVICE AND RESPONSIBILITY FOR DECISIONS

Be assured that all the decisions made during a decluttering session are yours. While we are more than happy to offer advice and assistance, it's ultimately your choice whether to implement these suggestions. The final decision on whether to keep or discard an item always remains with you. We will assist you in reusing, repurposing, or recycling items whenever possible, or you may choose to sell or auction them.

CONFIDENTIALITY AND CAVEATS

Inner Order Limited provides a confidential and discrete service, and we will never divulge information to third parties without your consent except for our own personal safety. Our families will know where we are at all times via our own private shared calendars which will include your address. Our location can also be tracked by our family for safeguarding purposes.

Inner Order Limited complies with all relevant legislation. By entering into a contract with Inner Order Limited, you agree that your details will be held securely, to be used only in connection with the services carried out by Inner Order Limited. We may ask you to consider giving Inner Order Limited a testimonial for the website, which can be anonymous. These help others thinking about decluttering trust the service as it may be something they are considering for the first time. We may also ask to take before and after photographs and, with your consent, use them for advertising purposes.

PRIVACY AND GDPR

The handling of your personal information is governed by our Privacy Policy.

PHOTOGRAPHS AND SOCIAL MEDIA

As part of Inner Order Limited’s onboarding process, we may ask for photographs of your space. The images are confidential, stored in a secure location, and then deleted once the project is complete.

Inner Order Limited may use before and after photographs to document a client's organisation journey. These photographs belong to Inner Order Limited and may be used as examples of our work or to inspire others on our website and social media platforms. Photographs are always anonymised; the client cannot be identified through them, except if we have received your permission to do so.

REFERRAL POLICY

Upon completion of a project, existing clients are eligible to receive a 10% discount on their next service for referring new clients. The referred client will also receive a 10% discount on their first service. This referral discount will only be applied once the referred client's project has been completed.

The following conditions apply:

1. The referral discount is valid for both the existing and new client.

2. Discounts are applied to future services, not retroactively.

3. This offer is non-transferable and cannot be combined with other promotions or discounts.

4. The referral discount is applied to one service only and cannot be applied to multiple projects.

We reserve the right to amend or terminate this referral policy at any time without prior notice.

DISCLAIMER

Advice is given in good faith. It is always the client's decision whether or not to follow any advice which is given. Inner Order Limited can thus accept no responsibility for actions the client takes based on that advice or encouragement or their consequences whether at the time of consultation, engagement in the organising or decluttering process, or at any subsequent or future date following any engagement or consultation.

Inner Order Limited always handles items with care. In the case of accidental damage or loss, however caused, the client agrees that Inner Order Limited is not held liable for losses or damage caused during their engagement.

If access to your home or premises is restricted or unsafe, Inner Order Limited reserves the right to charge for lost time and expenses incurred. You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose any circumstances that may put Inner Order Limited or their representative at risk as soon as you are aware of such circumstances.

LIMITS OF WORK

During the organising and decluttering process, we will clean as we go, but please note that Inner Order Limited is not a cleaning company. Our primary focus will be on organising and decluttering your space. While we're happy to assist with moving smaller pieces of furniture, we cannot move large or very heavy items for our safety and well-being. If you have such items that may need to be moved, it's a good idea to have helpers available, or we can work together to find someone to assist.

UNEXPECTED SCENARIOS

Competition of project is not always guaranteed as unexpected scenarios can arise that are out of our control. In this case, we would be fully transparent with you during the organising process and say that you might require some extra time and we will discuss your options with you. At our discretion, we can offer a discounted hourly rate, to ensure full completion of the project.

REMOVAL OF ITEMS

We offer to take one free donation bag to charity (included only in our packages). We can assist with the removal of other items through recommending 3rd party carriers.

Any additional items to be removed from your premises for recycling, disposal, donation, or relocation will be handled at your discretion and by you personally, unless we arrange otherwise. The client is responsible for all items disposed of during the decluttering process.

DEPOSIT AND CANCELLATION POLICY

Both Inner Order Limited and the client have the right to cancel or reschedule the session, whether verbal or written, due to unavoidable circumstances. In this instance, the £50 non-refundable deposit may be queried but a refund of this is not guaranteed.

All rescheduled sessions must be completed within two months of the original session time and date. There is no charge for rescheduling a session and the £50 non-refundable deposit will be held for the rescheduled session.

If a cancellation or rescheduled session is made within 48 hours of the booking, we may, at our discretion, charge 50% of the intended fee (amount including the £50 non-refundable deposit).

Cancellations made on the same calendar day as the booked session may not be refunded and will be charged for the full quoted amount.

Due to the nature of the work, we have a strict ‘No Returns’ policy once work is completed.

PAYMENT TERMS

All payments are for a single organiser only, including Inner Order Limited’s pricing packages. Any work where more than one organiser is needed, will be charged as a custom package.

For reservations at our hourly rate, a minimum booking of 3 hours is required.

Inner Order Limited always require a £50 non-refundable deposit upfront to secure your booking. This amount is taken off the final invoice.

Inner Order Limited accepts payments by BACS (bank-to-bank transfer between banks) using the bank details shown below. All charges shall be payable on invoice and full payment is required within 7 days. Late payments will be subject to late payment interests. We are not VAT registered at the present time.

Account details for a BACS transfer are:

Account name: INNER ORDER LIMITED

Account Number: 40433608

Sort Code: 20-19-97

DISPUTE AND RESOLUTIONS

If you disagree with an invoice you have received from Inner Order Limited, please email us within 7 calendar days and we will get back to you within 2 business days. Any invoice which has not been disputed within 7 days will be regarded as valid and undisputed.

RECOMMENDATIONS

If needed, we can recommend third-party products or services, but Inner Order Limited cannot be held responsible or liable for their performance or any resulting direct or consequential loss or damage. Since Inner Order Limited does not appraise art or other items of special value or rarity, we advise clients to seek their own valuations for such items.

TRAVEL

If you live within a 10-mile travel distance from CB6 2JW or CM13 1LZ, no charge will be made for fuel or travel time.

If you live beyond a 10-mile travel distance from CB6 2JW or CM13 1LZ, fuel will be charged at 45p per mile once travel is made outside the 10-mile radius.

ACCESS, PETS AND SMALL CHILDREN

Please ensure there is good access immediately outside your home and inside your home. If the working area is deemed unsafe, Inner Order Limited reserves the right to cancel the session without a refund.

Parking on the premises must be free and available for the duration of the session. Any parking payments will be charged as an extra on the invoice.

For the comfort and safety of pets and small children, and to maximise our productivity, it is preferable for them to be kept out of the way during our session.

WORKING HOURS AND BREAKS

An initial consultation, which typically lasts around 30 minutes, can be conducted via video call and is free of charge. If you prefer an in-person consultation, we can arrange this depending on your location. In-person consultations are also free and are usually scheduled for weekends or evenings.

Before we arrive for each session, we will confirm the amount of hours of work for that day (bearing in mind the minimum of three hours). We do not expect you to provide us with food or drink and take our own supplies with us. If a session covers lunchtime we will take a short lunch break but you will not be charged for this.

When decluttering with us, it's important that you remain available and do not leave us alone in the house. While we might not need your assistance constantly, your input for decision-making and any questions is essential. We will always work at your pace, recognising that this process can be both physically and emotionally demanding.